Some of your employees might already be familiar with some IT-related issues; but some of them might not be, or they might not know enough to really be able to help. Some basic training can be a game-changer, especially when it comes to identifying problems before they appear; or fixing small issues. This can improve the overall efficiency in your business, because you don’t need to pay someone else to come and fix a tiny problem. Plus, in this case, there is no time lost, as you have someone right then and there to fix it.